Help Desk Service

ACC Help Desk Service provides the essential 24x7 - professional assistance that may be necessary after you "go live" with SAP R/3. Managed by a team of professionals through robust call center management systems, this mission-critical support is available remotely or on-site, whatever is required to keep your system up and running smoothly. And in line with the tight integration of business processes offered by SAP, users can access our call center database to monitor the progress of their requests. Offering competitive pricing for professional support at all levels - and a targeted response time of 30 minutes during regular business hours - Help Desk Service is a vital component of any SAP implementation or upgrade.

ABAP Outsourcing

ABAP Outsourcing provides all the essential support, starting from the BDCs to development of Mini Apps. ACC on-site services and off-site support centers in USA and India can help you in the whole development cycle - converting functional requirements into technical specifications, pseudo coding, coding followed by rigorous unit testing and transport to SAP production client followed by performance analysis.


Basis Outsourcing

Basis Outsourcing provides complete start-to-finish lifecycle support for your SAP application. To help you manage Basis services, ACC offers expert, field-tested consultants who specialize in OS, server, network and database administration - and have long-term experience on SAP. Given the high rate of employee turnover and continuous training in the IT industry, it's sometimes difficult for companies to train and retain the personnel necessary to manage SAP Basis requirements. ACC fills that gap by giving clients access to the kind of high-quality SAP support that can maximize the long-term value of SAP deployment.